Delivering excellent customer service remains the top priority for RUBIS service stations. The energy company recently rewarded the top performing service stations in its 2020 Customer Pulse program across the Eastern Caribbean. The Customer Pulse program measures the quality of customer service delivered at RUBIS service stations in the Eastern Caribbean, through mystery shops conducted by a third-party provider. Station employees and retailers in each country, with the most outstanding results, are rewarded for providing first-rate service.
In Dominica, Castle Comfort RUBIS was adjudged the top station in the RUBIS network. Service Ambassador Abena James is a senior staff member at the station and expressed her pride and excitement at the achievement. During the year she showed initiative by requesting new staff uniforms, as the program not only encourages staff to remain focused on their service and attitude, but also on their deportment and the image and appearance of the station.
Milton Sebastien, RUBIS Accounts Executive, remarked, “Congratulations to the retailer Cleveland Robinson and all of his staff at Castle Comfort RUBIS who consistently provided great customer service last year. These Service Ambassadors have shown a willingness to learn and improve and this award is testimony to the energy and commitment that they bring to their jobs.”