Delivering excellent customer service remains the top priority for RUBIS service stations. The energy company recently rewarded the top performing service stations in its 2020 Customer Pulse program across the Eastern Caribbean. The Customer Pulse program measures the quality of customer service delivered at RUBIS service stations in the Eastern Caribbean, through mystery shops conducted by a third-party provider. Station employees and retailers in each country, with the most outstanding results, are rewarded for providing first-rate service.
In Antigua, E&E RUBIS in Ebenezer was adjudged the top station in the RUBIS network followed closely by the team from RUBIS Ottos in second place. Service Station Manager at E&E RUBIS, Lynroy Ephraim, commended the program which is the benchmark of their operations and is a constant reminder of the level of service expected by RUBIS. This is the second year that the station has placed in the top two. He congratulated the Service Ambassadors for their excellent performances and encouraged all staff to embrace the program and continue to make RUBIS the number one station of choice.
Curtis Francis, RUBIS Retail Account Executive, remarked, “Congratulations to the retailers Lynroy Ephraim at E&E RUBIS and Charles Robinson at Ottos RUBIS and all of their staff who consistently provided great customer service last year. Our customer pulse program demands consistency and commitment from the retailers and Service Ambassadors alike. It is our ambition to see the entire RUBIS network consistently deliver excellent customer service with a smile to our customers and at the same time exceed their expectation every time they visit a RUBIS Service Station.”