Delivering excellent customer service remains the top priority for RUBIS service stations. The energy company recently rewarded the top performing service stations in its 2020 Customer Pulse program across the Eastern Caribbean. The Customer Pulse program measures the quality of customer service delivered at RUBIS service stations in the Eastern Caribbean, through mystery shops conducted by a third-party provider. Station employees and retailers in each country, with the most outstanding results, are rewarded for providing first-rate service.
In St. Lucia, Hewanorra RUBIS in Vieux Fort was adjudged the top station in the RUBIS network for a second year running followed closely by the team from RUBIS Southern Minibus in second place. Retailer at Hewanorra RUBIS, Johanna Charles, commended her team for their dedication and consistency which have propelled the station to win the award several times over the last few years. She also thanked their loyal customers who appreciate the level of professionalism and attention to every detail which the staff exhibit.
Chriselda Norbal, RUBIS Assistant Accounts Executive, remarked, “Congratulations to the retailers Johanna Charles at Hewanorra RUBIS and the management at Southern Minibus Co-Operative RUBIS and all of their staff who consistently provided great customer service last year. RUBIS strongly believes that providing excellent customer service is the key factor to its daily operations. Within our network, there have been great improvements with the level of service that is being amidst the Covid-19 pandemic. Keep up the good work!”