RUBIS continues to focus on the delivery of excellent service at its service stations through its Customer Pulse Rewards Program (CPRP), which is designed to educate, motivate and reward RUBIS service station employees when they consistently deliver outstanding service to customers. Service standards at each station are measured through this mystery shopper program throughout the year and the employees of the top stations achieving the highest scores are rewarded.
Kirtons RUBIS Service Station, St. Philip, copped first place in the Customer Pulse 2023 program for the second consecutive year. The team at Kirtons RUBIS has commanded one of the top two spots for excellent customer service since reopening under the RUBIS brand in 2014, demonstrating appreciation for their customers while making customer service excellence an integral part of their business operations. Fontabelle RUBIS Service Station, St. Michael, another RUBIS station that is known for great customer service, raised the bar this year to take second place.
On presentation of the awards to staff Samantha Smith, Manager at Kirtons Service Station, noted, “At Kirtons RUBIS we believe in exceeding customers’ expectations. Great customer service is quick, reliable and personalized and involves taking the time to understand the needs of our unique customer base. We strive to focus on external as well as internal customer service hence the slogan, ‘happy staff, happy customers’. Living by this slogan makes us the number one station island wide year after year.” Caroline King-Worrell, Office Supervisor at Fontabelle RUBIS commented, “We give great customer service by ensuring that every customer who visits us at Fontabelle RUBIS leaves satisfied enough that they tell their friends and family where they can and will get exemplary customer service. We look forward to serving you our valued customers again in 2024.”
Amina Green, Retail Accounts Executive RUBIS, congratulated the staff and management of the top stations, thanking them for committing to providing customers with a consistent standard of excellent service. She noted, “RUBIS works closely with the retail teams to improve the quality of customer service offered in our network. Each customer is important to RUBIS and we wish to ensure that they all receive positive experiences when they visit a RUBIS service station.”
