Delivering excellent customer service remains the top priority for RUBIS service stations. The energy company recently rewarded the top performing service stations in its 2020 Customer Pulse program across the Eastern Caribbean. The Customer Pulse program measures the quality of customer service delivered at RUBIS service stations in the Eastern Caribbean, through mystery shops conducted by a third-party provider. Station employees and retailers in each country, with the most outstanding results, are rewarded for providing first-rate service.
In St. Vincent, Peruvian Vale and St. Vincent Motors RUBIS tied for top stations in the RUBIS network followed closely by the team from RUBIS Mesopotamia in second place. Peruvian Vale and St. Vincent Motors RUBIS placed in the top two spots in 2019 as well. While being a relatively new addition to the RUBIS network, Mesopotamia RUBIS is creating a standard for excellent customer service. Service Ambassador at St. Vincent Motors RUBIS, Starla Joseph commended the program for encouraging customer loyalty and good customer service while being a great motivational tool for staff as they receive a monetary reward when they provide exceptional service. She explained that she was pleased to know that RUBIS takes customer service very seriously as the program is high on the company’s agenda.
Elroy Edwards, RUBIS Accounts Executive, remarked, “Congratulations to the retailers, Mr Martin Laborde at Peruvian Vale and Mesopotamia Rubis Service Station and Michael Gun-Munro at St. Vincent Motors RUBIS and all of their staff who consistently provided great customer service last year in the midst of a pandemic. Despite a challenging 2020, I would like to seize this opportunity also to thank all the Retailers and Service Ambassadors who have gone above and beyond in delivering great customer service across the Rubis network. It is my expectation that all service stations will perform above the benchmark as we strive to provide our customers with the highest quality of service, bearing in mind that customer service is key.
Elroy Edwards, RUBIS Accounts Executive, remarked, “Congratulations to the retailers, Martin Laborde at Peruvian Vale and Mesopotamia RUBIS and Michael Gun-Munro at St. Vincent Motors RUBIS and all of their staff who consistently provided great customer service last year in the midst of a pandemic. Despite a challenging 2020, I would like to seize this opportunity also to thank all the Retailers and Service Ambassadors who have gone above and beyond in delivering great customer service across the RUBIS network. It is my expectation that all service stations will perform above the benchmark as we strive to provide our customers with the highest quality of service, bearing in mind that customer service is key.”
