The RUBIS Mandela and Soesdyke Service Stations were recently honoured for their consistent delivery of excellent customer service. The two retail teams achieved the highest rating in 2017 in the Rubis Customer Pulse (mystery shopper) program placing first and second in the ranking among all Rubis service stations in Guyana. Stations are encouraged, through a series of assessments to consistently focus on the quality and level of service offered, promptness and attentiveness to customers and the physical appearance of the station.
At the presentation of the award, Cephas James, Retailer at Rubis Mandela Service Station, formally accepted the award and confirmed the energy company’s Customer Pulse Program was a good one. He said, “Customers welcome value-added services such as windshield cleaning.” Mr. James added, “In previous years, pleasant salutations were far and few, however currently, customers are enjoying such pleasantries in a more consistent manner and see them as a breath of fresh air.’
A proud Sophia Deokie, Retailer at Rubis Soesdyke Service Station, accepted the second-place award on behalf of her team. She noted. “The mystery shopper program has helped us at Rubis Soesdyke to keep focus on the importance of offering excellent customer service at all times.” She confirmed, “Our staff is very excited and grateful for the extra cash they won and I personally feel it’s a big motivation for them.” Ms. Deokie noted the award played a part in the very positive start to 2018 and encouraged the team to remain attentive and keep their customers satisfied. She said, “We are looking forward to winning again this year!”
Rhonda Johnson, Accounts Executive, Rubis Guyana Inc. explained their retailers and employees are making a concerted effort to provide all customers with better quality service. She confirmed, “Since the launch of the Rubis Customer Pulse Program, we have seen a steady improvement in the level of service offered at our Rubis service stations and this is mainly due to the tireless efforts of our retailers and staff, who see the benefits of the initiative. “