Providing excellent customer service at its service stations is a cornerstone of the RUBIS philosophy. The top performing service stations in the RUBIS 2021 Customer Pulse program were recently rewarded. The Customer Pulse program measures the quality of customer service delivered at RUBIS service stations in the Eastern Caribbean, through mystery shops conducted by a third-party provider. Station employees and retailers in each country, with the most outstanding results, are rewarded for providing first-rate service.
In Guyana, Soesdyke and Success RUBIS Service Stations jointly achieved top station in the RUBIS network based on their excellent customer service scores in the mystery shops, demonstrating commitment and dedication to excellence in their approach to customer service. Both stations have received top awards twice since the inception of the program.
Sophie Deokie, Retailer at Soesdyke RUBIS said that she and her team were overwhelmed with extreme joy at the news. She explained, “There is no better feeling than to be rewarded for hard work and commitment to excellence. We would like to thank the management at RUBIS for implementing the Customer Pulse Program which enforces how important it is to offer good customer service to every single customer. It certainly brings out the best in us.”
Retailer at Success RUBIS, Surendra Harpershad commented, “We highly appreciate and cherish achieving first place in the customer service program in Guyana in 2021 and we hope to continue in 2022 with the same momentum and success.” Service Ambassador Kelvin Skillikie was elated that his station was among the top stations in Guyana offering excellent customer service, stating, “I am so pleased to receive the prize money and we will strive to continue to do well this year so that we can win again!”
Joylyn Johnson, RUBIS Accounts Executive, shared her satisfaction that the RUBIS retail sites in Guyana have continued to improve the quality of customer service offered year after year. She explained, “Our aspiration is to have all RUBIS stations provide consistent quality service. With our annual investment into training we intend to keep building the skill sets of the Service Ambassadors to ensure customer interactions are pleasant. We would like to congratulate the management and staff of Soesdyke and Success RUBIS for their efforts and extend a heartfelt thank you to all of the teams who invested time and effort in providing excellent service during 2021.”
