Delivering excellent customer service remains the top priority for RUBIS service stations. The energy company recently rewarded the top performing service stations in its 2020 Customer Pulse program across the Eastern Caribbean. The Customer Pulse program measures the quality of customer service delivered at RUBIS service stations in the Eastern Caribbean, through mystery shops conducted by a third-party provider. Station employees and retailers in each country, with the most outstanding results, are rewarded for providing first-rate service.
In Guyana, Success RUBIS, East Coast Demerara was adjudged the top station in the RUBIS network followed closely by the team from RUBIS Ross in second place. Service Ambassador at Success RUBIS, Charles Derichand, commended the program which encourages staff to give their best service to customers at all times.
Joylyn Johnson, RUBIS Accounts Executive, remarked, “Congratulations to the retailers Mohanlall Harpershad and Surendra Harpershad at Success RUBIS and Caretta Ross Hopkinson and Alice Ross at Ross RUBIS and all of their staff who consistently provided great customer service last year in the midst of a pandemic. In the face of uncertainty and fear they showed up faithfully and while we salute the Service Ambassadors from these two stations for their sterling performance, we thank all of the RUBIS Service Ambassadors who excelled in their interactions with customers in 2020. Our goal each year is to perform even better than the previous year and sustain these performances while providing improved service overall.”