Team RUBIS My Lord’s Hill is celebrating the thrill of a job well done after securing first place in the 2025 RUBIS Customer Pulse Programme awards. Customers of Eagle Hall RUBIS also have reason to smile, as the station earned second place in the annual programme, which promotes customer service excellence through mystery shopping and regular staff training across Barbados.
Retailer at My Lord’s Hill RUBIS, Andrew Branker, shared his thoughts on the win with pride. He stated, “I am so proud of my staff for the Customer Pulse 2025. They worked hard and constantly watched the scores throughout the year. This achievement is based on teamwork, as everyone worked together and helped each other to ensure the best customer service. Congrats to my team!”
At Eagle Hall RUBIS, Retailer Mark Murphy also expressed pride in the achievement, attributing it to the team’s continued commitment to customer service excellence and operational consistency. “This result highlights the dedication of the Eagle Hall team to delivering a positive, reliable, and welcoming experience for every customer. Placing second among peer sites demonstrates the hard work of staff on the forecourt and in-store.”
RUBIS Accounts Executive, Amina Green, noted that RUBIS works closely and collaboratively with retail teams to strengthen customer service standards across the network. “We believe that exceptional service includes consistency and attention to detail. Every customer who visits a RUBIS service station is important to us, and we are deeply committed to ensuring they feel welcomed and valued during every interaction.”
The winning team at My Lord’s Hill RUBIS.
2nd placed Eagle Hall RUBIS team.