Team RUBIS Success is celebrating the thrill of a job well done after securing first place in the 2025 RUBIS Customer Pulse Programme awards. Customers of Ross RUBIS also have reason to smile, as the station earned second place in the annual programme, which promotes customer service excellence through mystery shopping and regular staff training across Guyana.
Retailer at Success RUBIS, Lionel Harpershad, shared his thoughts on the win with pride. He stated, “We commend the Customer Pulse Programme, as it enables us to deliver service “The RUBIS Way,” which contributes significantly to enhancing the RUBIS brand. The practical forecourt training provided to Customer Service Representatives is highly beneficial, as it builds confidence, enhances skills, and supports improved service delivery.”
At Ross RUBIS, Retailer Caretta Ross-Hopkinson also expressed pride in the achievement, attributing it to the team’s continued commitment to customer service excellence and operational consistency. “Thank you to our dedicated staff for delivering the service expected of the RUBIS brand, our customers for choosing us once again, and RUBIS team for your continued support. We look forward to serving our customers in 2026.”
RUBIS Retail Accounts Executive, Joylyn Johnson, noted that RUBIS works closely and collaboratively with retail teams to strengthen customer service standards across the network. “These two stations have consistently provided service the RUBIS way. Demonstrating good customer service must be intentional, it does not happen by chance. From a company standpoint, we will continue to invest in training to raise the standards at all RUBIS stations.”
THE WINNING TEAM AT SUCCESS RUBIS with Lionel Harpershad – Retailer (right).
2ND PLACED ROSS RUBIS TEAM with Caretta Ross-Hopkinson – Retailer (left).