Teams from Mesopotamia RUBIS and St. Vincent Motors RUBIS are celebrating the thrill of a job well done after jointly securing first place in the 2025 RUBIS Customer Pulse Programme awards, each achieving a perfect score of 100%. The annual programme promotes customer service excellence through mystery shopping and regular staff training across St Vincent.
Manager at Mesopotamia RUBIS, Evadnie Creese, shared her thoughts on the win with pride. She stated, “This success reflects our dedication, teamwork, and commitment to excellence. We believe exceptional customer service goes beyond selling a product, it is about listening, creating meaningful connections, and delivering lasting value. Thanks to our loyal customers for their unwavering trust. Your support encourages us to give our very best at all times.”
At St. Vincent Motors RUBIS, Retailer Loren Gun-Munro also expressed pride in the achievement, attributing it to the team’s continued commitment to customer service excellence and operational consistency. “We are incredibly proud to celebrate our team’s outstanding performance, where we once again achieved the top spot! This accomplishment is a true reflection of our dedication, teamwork and commitment to delivering exceptional customer experiences every day. We are looking ahead to another impactful and exciting year in 2026.”
RUBIS Accounts Executive, Elroy Edwards, noted that RUBIS works closely and collaboratively with retail teams to strengthen customer service standards across the network. “In the 2025 Customer Pulse Programme, St. Vincent recorded an improved overall score of 94%, demonstrating that our customer service efforts are moving in the right direction. I commend our stations for their continued commitment to delivering a consistently high standard of customer service.”
JOINT WINNING TEAM AT MESOPOTAMIA RUBIS with Manager Evadnie Creese (centre, back row).
JOINT WINNING TEAM AT ST VINCENT MOTORS RUBIS with Loren Gun-Munro – Retailer (3rd left).