Team RUBIS Percival’s is celebrating the thrill of a job well done after securing first place in the 2025 RUBIS Customer Pulse Programme awards. Customers of E&E RUBIS also have reason to smile, as the station earned second place in the annual programme, which promotes customer service excellence through mystery shopping and regular staff training across Antigua.
Manager at Percival’s RUBIS, Maurissa Percival, shared her thoughts on the win with pride. She stated, “Achieving first place is a significant and proud milestone for our team. This recognition is deeply meaningful, as it affirms our unwavering commitment to delivering exceptional customer service and operational excellence. This accomplishment is a direct reflection of the dedication, professionalism, and teamwork demonstrated daily by our employees.”
At E&E RUBIS, Manager Lynroy Ephraim also expressed pride in the achievement, attributing it to the team’s continued commitment to customer service excellence and operational consistency. “At E&E, we strive to offer exceptional customer service. This not only retains customers it also attracts new ones. This Programme ensures that RUBIS is the number one choice for lubricants and petroleum and of course, excellent customer service. It’s the RUBIS way!”
RUBIS Accounts Executive, J’nai Spencer, noted that RUBIS works closely and collaboratively with retail teams to strengthen customer service standards across the network. “I want to express my sincere appreciation to all retailers for their continued efforts in delivering exceptional customer service. Their dedication and commitment to excellence remains invaluable as we strive to deliver even better service in 2026.”
THE WINNING TEAM AT PERCIVAL’S RUBIS with Maurice Percival – Retailer (3rd left, back row), Maurissa Percival – Manager (left, front row) and RUBIS Accounts Executive J’nai Spencer (right, front row).
2ND PLACED E&E RUBIS TEAM with Lynroy Ephraim – Manager (2nd left) and RUBIS Accounts Executive J’nai Spencer (right).