Providing excellent customer service at its service stations is a cornerstone of the RUBIS philosophy. The top performing service stations in the RUBIS 2021 Customer Pulse program were recently rewarded. The Customer Pulse program measures the quality of customer service delivered at RUBIS service stations in the Eastern Caribbean, through mystery shops conducted by a third-party provider. Station employees and retailers in each country, with the most outstanding results, are rewarded for providing first-rate service.
In Grenada, Gouyave RUBIS Service Station, St. John was the top station in the RUBIS network based on their excellent customer service scores in the mystery shops, demonstrating commitment and dedication to excellence in their approach to customer service. Second place went to the team from Perdmontemps RUBIS Service Station, St. David. Winning is nothing new for the team at Gouyave RUBIS who placed first in 2015 as well as in the past three consecutive years. They have placed in the coveted position of top two stations for outstanding customer service on six occasions. Perdmontemps RUBIS placed first in 2018 and second in 2019.
Debra Quarless, Retailer at Gouyave RUBIS said her team was ecstatic on their award winning performance and commented, “2021 was a challenging year for us all, despite this, we have continued to excel. Our success is attributed to the great service provided to customers in a consistent manner. Thank you to my staff for the support they have provided. I recognize and appreciate their efforts. We are working towards an even more prosperous 2022, as we interact with new and existing customers every day.”
Areen Lewis, RUBIS Assistant Accounts Executive, remarked, “On behalf of the RUBIS team, I would like to congratulate the teams at Gouyave and Perdmontemps RUBIS on this achievement. This award is a reflection of hard work, team spirit and dedication to delivering excellent customer service. Our customers are important to us and thus we are pleased that you have equally recognised the importance of customers to our business. A hearty thank you to Mrs. Quarless our retailer at Gouyave RUBIS. This result is a reflection of your commitment to our service standards.”