Providing excellent customer service at its service stations is a cornerstone of the RUBIS philosophy. The top performing service stations in the RUBIS 2021 Customer Pulse program were recently rewarded. The Customer Pulse program measures the quality of customer service delivered at RUBIS service stations in the Eastern Caribbean, through mystery shops conducted by a third-party provider. Station employees and retailers in each country, with the most outstanding results, are rewarded for providing first-rate service.
In Barbados, Coverley RUBIS Service Station was the top station in the RUBIS network based on their top scores in the mystery shops, demonstrating their commitment and dedication to excellence in their approach to customer service. Second place went to the team from Kirtons RUBIS. The team from Coverley RUBIS previously placed in the top spot in 2017 and 2018 respectively. Kirtons RUBIS team is well known for their warm community atmosphere and excellent customer service as this team has placed in the top two spots annually since 2014.
Amina Green, RUBIS Accounts Executive, remarked, “Customer Service is of utmost importance to our brand at RUBIS. The teamwork, dedication and commitment from our Retailers set the example for team members to excel at customer service and stay motivated in showing our customers the value they bring to the business. We are proud of the teams at Coverley and Kirtons RUBIS for keeping customer service as a top priority.”