Delivering excellent customer service remains the top priority for RUBIS service stations. The energy company recently rewarded the top performing service stations in its 2020 Customer Pulse program across the Eastern Caribbean. The Customer Pulse program measures the quality of customer service delivered at RUBIS service stations in the Eastern Caribbean, through mystery shops conducted by a third-party provider. Station employees and retailers in each country, with the most outstanding results, are rewarded for providing first-rate service.
In Grenada, Gouyave RUBIS in St. John was adjudged the top station in the RUBIS network for a second year running followed closely by the team from RUBIS Grand Mal in second place. Service Ambassador at Gouyave RUBIS, Natalie Peters, commended the program which encourages staff to remain focused on not only their service and attitude, but also on the image and appearance of the station. Pumps and equipment are expected to be cleaned frequently and always operational.
Charles Archer, RUBIS Country Representative, remarked, “Congratulations to the retailers Sylvester Quarless at Gouyave RUBIS and Lionel Goddard at Grand Mal RUBIS and all of their staff who consistently provided great customer service last year. These Service Ambassadors recognize the importance of having a positive attitude and providing enthusiastic and friendly service every time, as they are conscious of the value excellent customer service brings to their organisations.”